Frequently Asked Questions (FAQ)
ORDER QUESTIONS
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also track your order directly on our website by clicking here: shopvrggrl.com.
I entered the wrong shipping address. What can I do?
Please contact us immediately at shopvrggrl.com. If your order has not yet been processed, we may be able to update the address. However, we are not responsible for orders shipped to an incorrect or outdated address provided at checkout.
Can I change or cancel my order?
We process orders very quickly to ensure fast shipping. As a result, we cannot guarantee changes or cancellations once an order is placed. Please contact us immediately at shopvrggrl.com, and we will try our best to accommodate your request if the order has not been fulfilled.
What is your return policy?
We offer returns for store credit within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Final sale items are not eligible for return. For more details and to initiate a return, please visit our Return Portal: shopvrggrl.com.
How long does it take to receive a refund?
Once we receive your returned item, it takes 5-7 business days to process. After processing, your store credit will be issued immediately. Please note that shipping costs are non-refundable.
SHIPPING QUESTIONS
What are your shipping options and costs?
We offer a variety of shipping options at checkout. Shipping costs are calculated based on the destination and the selected shipping method.
How long will it take to receive my order?
Please allow 1-3 business days for order processing. Once shipped, delivery times will depend on your location and the shipping method you selected. You can see estimated delivery times during checkout.
Do you ship internationally?
Currently, we only ship within the United States.
My tracking hasn’t updated in a while. What should I do?
Sometimes, there can be a delay in tracking updates from the carrier. Please allow 24-48 hours for the status to refresh. If it remains unchanged for an extended period, please contact us at shopvrggrl.com, and we will investigate with the shipping carrier on your behalf.
PRODUCT & CARE QUESTIONS
What is the sizing like for your products?
We recommend referring to the specific size chart located on each product page for the most accurate fit. All measurements are provided in inches.
How should I care for my items?
Care instructions are unique to each item. Please check the fabric composition and care label attached to your garment for specific washing and drying guidelines to maintain its quality.
A product I want is sold out. Will it be restocked?
We are constantly working to restock popular items! To be notified when a specific item is back in stock, please enter your email address on the product page.
PAYMENT & PROMOTIONS
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay.
I have a discount code, but it’s not working.
Please ensure you are entering the code correctly and that it has not expired. Also, check the terms and conditions of the promo code, as some may have specific requirements (e.g., minimum purchase amount, excludes sale items). If you continue to have issues, contact us at shopvrggrl.com.
ACCOUNT & TECH SUPPORT
How do I create an account?
You can create an account during checkout or by visiting the “Register” link on our website. Having an account allows you to track orders and save your information for faster checkout.
I forgot my password. How can I reset it?
Click on the “Log In” link and then select “Forgot your password?” You will receive an email with instructions to reset your password.
Still need help?
If you couldn’t find the answer you were looking for, our friendly customer service team is ready to assist you. Please reach out to us via our Contact Form at shopvrggrl.com.